Code of the North Book a 15-minute call →

Your NetSuite. Senior-led. No surprises.

Most of our work starts with a call we’ve heard before: the implementation is months overdue, the vendor has gone quiet, and the team is back on spreadsheets. We fix broken NetSuite implementations, take on complex integrations no one else wants, and provide stability after the damage is done. We work with mid-market companies — typically $10M–$250M in revenue. Oracle Alliance Partner. Senior-led. Based in Minneapolis.

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25+
Implementations delivered
< 6 mo
Time to go live
10+ yrs
as Alliance Partner
MN-based
not outsourced
Oracle NetSuite Alliance Partner

[ Rescue implementations ]

We'll guide you out of the woods.

Most of our work is rescue work. If your implementation has stalled, the vendor has disappeared, or the system went live but nobody uses it — this is where we start.

Warning signs
What we do
Months past the go-live date
You’ve been told it’s “almost ready” for the third time. Nobody can explain what’s causing the delay.
Honest assessment first
We audit what was built, what’s recoverable, and what needs to be redone. No sugarcoating. You’ll know within the first week what a realistic path to go-live looks like.
Original vendor stopped responding
Emails go unanswered. You’ve been handed off between account managers three times.
Mid-stream takeovers
We’ve inherited partially-built systems before. We know how to assess what’s there, document what’s missing, and take over without losing what was done right.
The system is live but nobody uses it
Your team went back to spreadsheets. The implementation is technically complete but the business is still running on Excel.
Adoption is fixable
Low adoption is almost always a training and workflow-mapping problem, not a technical one. We retrain teams on how their system was actually configured and rebuild processes around it.
Tell us what's happening

[ The reality of ERP implementations ]

The four ways NetSuite implementations fail — and how we prevent each one.

We’ve seen what goes wrong when ERP projects fall apart. We built our process around preventing it.

What goes wrong
What we do instead
Budget overruns
Change orders pile up. By go-live, it costs 40% more than quoted — and the team has nothing to show for it.
No surprise change orders
When scope changes, you see a written change order before anyone touches the work. You approve or decline. Fixed-fee where scope is defined; time-and-materials on everything else — with your sign-off before it starts.
✓ No surprise change orders across 25+ deployments
Timeline slippage
Go-live gets pushed once, then again, then a third time. Consultants blame the client, the client blames the consultants. Staff morale erodes.
Defined milestones with go/no-go gates
Every project has a documented go-live date and explicit criteria that must be met at each stage. Slippage is surfaced early — not at the last minute.
✓ Milestone-gated delivery on every project
Abandoned after go-live
The implementation firm disappears. The system is live but the team doesn’t know how to use it, nothing is configured for how the business actually runs, and there’s no one to call.
Configured for how your team works — not how ERP systems want you to work
We map your actual workflows before we configure anything. Role-specific training happens before go-live, not after. And we stay in the trenches during the first weeks — when adoption matters most.
✓ Ongoing support clients include Bulletproof, Cables & Sensors, and more
One-size-fits-all configuration
The system is configured for a generic “mid-market business.” Your actual workflows get shoehorned in or ignored.
We’ve done this across manufacturing, distribution, CPG, and SaaS
Different industries have different requirements. We’ve implemented NetSuite at companies ranging from precision manufacturers to consumer brands to tech platforms — and we configure accordingly.
✓ Bulletproof, Rockbot, Cables & Sensors, and 20+ more
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On time, on budget

Code of the North’s timely help and ongoing support has made the task of new software implementation much less painful. We appreciate their ability and good-natured approach to what can be a very frustrating experience.

— Brian Tichy, CEO, Thexton Manufacturing Company

[ What we do ]

NetSuite services built around how your business actually operates.

01
Implementation
Full-cycle NetSuite implementations — from discovery and data migration through training, testing, and go-live. We’ve taken companies live in under six months without missed dates.
ManufacturingDistributionSaaSCPG
02
Customization
SuiteScript, SuiteFlow, and custom record types when out-of-the-box doesn’t cut it. We build for maintainability — not just for the demo.
SuiteScriptCustom RecordsSuiteFlow
03
Integrations
Connect NetSuite to your existing stack — eCommerce, 3PL, CRM, payroll, EDI, and more. We work with Celigo, Jitterbit, and Boomi, and build direct REST/SOAP integrations when warranted. EDI support via TrueCommerce and SPS Commerce — 850, 856, 810, ASN, and beyond — for clients with retail trading partner requirements.
CeligoJitterbitBoomiTrueCommerceSPS CommerceEDI
04
Alliance Partner / Audits
We’re an Oracle NetSuite Alliance Partner. We can audit existing implementations, assess licensing needs, and identify where your system is underperforming relative to what you’re paying for.
Alliance PartnerHealth Checks
05
Training
Role-specific training for your actual team — not generic NetSuite courses. We train people on what they’ll use, in the context of how your business runs.
End-userAdminOnboarding
06
Ongoing Support
Monthly retainer support for companies that want a partner, not a help desk. SLA-backed response times, direct access to the people who know your system.
SLA-backedRetainerBreak/fix
07
Payments & Surcharging
Payment processing integration and credit card surcharging for NetSuite — including our own Interpayments NetSuite bundle. Surcharging compliance is state-specific and card-brand-specific; we've built for it so you don't have to.
BlueSnapInterpaymentsSurchargingPCI
08
AI-Powered Tools
We build AI tools that let your team actually get time back — plain-language NetSuite queries, Claude-powered reporting, MCP server integrations, and SuiteQL automation. Ask your data questions in plain English and get answers without waiting on IT.
Claude APIMCPSuiteQLCustom builds
Most implementations run $40K–$200K depending on scope. We’ll give you a real number during scoping — before you commit to anything.

[ Industries we know ]

Yes. Here’s what we’ve built across industries.

MFG
Manufacturing
Production scheduling, BOM management, WIP tracking, and work order workflows. We’ve implemented across discrete, made-to-order, and mixed-mode environments.
Thexton ManufacturingOSI BatteriesDiscrete mfgMade-to-order
DIST
Distribution
Inventory control, landed cost, demand planning, 3PL integrations, and EDI compliance for retail trading partners. TrueCommerce and SPS Commerce partners — we handle the 850/856/810/ASN requirements your retail customers mandate.
Cables & SensorsBulletproof Coffee3PLTrueCommerceSPS CommerceEDI
CPG
Consumer Goods
DTC and wholesale billing, lot and expiry tracking, co-manufacturing workflows, and multi-channel complexity. Growing consumer brands managing retail and online simultaneously.
dpHUEBulletproofDTCLot tracking
SAAS
Technology / SaaS
Revenue recognition, subscription billing, and multi-entity consolidations. Complex billing models and deferred revenue at scale for recurring-revenue businesses.
RockbotRev recSubscription billingMulti-entity

[ What to expect ]

Here’s what happens after you book a call.

A clear, stage-by-stage process — so you know what’s coming and what you need to have ready at each step.

"We’d rather walk away from a project than deliver something we’re not proud of."
01
Discovery Call
15–30 minutes. We learn about your business, your current systems, your timeline, and what “success” looks like for your team. Your practice lead runs this call — the same person who will lead your project if we move forward.
  • Current ERP/system landscape
  • Key pain points you’re solving
  • Go-live timeline requirements
  • Decision-making structure
02
Scoping & Proposal
We do the work to understand your requirements before we quote. No lowball estimates. The number in the proposal is the number.
  • Detailed requirements sessions
  • Fixed-fee proposal where possible
  • Clear scope boundaries
  • Go-live date commitment
03
Implementation
Configuration, data migration, integrations, and testing — against defined milestones with documented go/no-go gates at each stage.
  • Weekly status checkpoints
  • User acceptance testing
  • Data validation and cleanup
  • Parallel run support
  • Adoption planning — workflows built around how your team works
04
Go-live & Beyond
We’re present for go-live, active during the first critical weeks, and available for ongoing support once the dust settles. The most common post-go-live failure isn’t technical — it’s teams reverting to spreadsheets. We watch for it.
  • Hypercare period (weeks 1–4)
  • Role-specific team training
  • Adoption health check at week 4
  • Post-launch optimization
  • Ongoing retainer available

[ After go-live ]

Three things that separate a partner from a vendor.

01
Same team, different phase
The people who built your system are the people you call when something goes wrong. No tickets routed to a support pool. No re-explaining your business every time.
Direct accessNo ticket queue
02
SLA-backed response
Committed response times in writing. Break/fix for urgent issues, regular check-ins for retainer clients, and a clear escalation path when something is time-sensitive.
SLABreak/fixRetainer
03
Proactive optimization
We don’t wait for you to report a problem. Retainer clients get quarterly reviews to identify underused features, performance issues, and configuration gaps before they become pain points.
Quarterly reviewsHealth checksOptimization

On time, on budget

Code of the North’s timely help and ongoing support has made the task of new software implementation much less painful. We appreciate their ability and good-natured approach to what can be a very frustrating experience.

— Brian Tichy, CEO, Thexton Manufacturing Company

Post-go-live support

Prior to the transition, billing was not a very friendly place here. Customers were frustrated by it. At this point, things have been going well — they’re happier, and the tickets are coming down. For anyone looking to scale up in complex situations, I wouldn’t hesitate to recommend them.

— Dauvin Peterson, Finance & Billing Consultant, Rockbot

User adoption

We are doing too many things outside of NetSuite in offline Excel files that become irrelevant as the data changes. What we have is not scalable, it’s error prone — I want to get people where they’re leveraging the system, not using it just for transactions. This is fantastic. Exactly what I was looking to figure out.

— Jeff Burnett, dpHUE

[ Common questions ]

Answers to what you’re probably wondering.

For a typical mid-market implementation, plan for 4 to 9 months from kickoff to go-live. Simpler implementations can go live in under 5 months. Multi-entity, multi-country implementations with deep integrations typically take 7–9 months. We will give you a realistic timeline during scoping — not an optimistic one designed to win the deal.

Ready to scope your project?

Discovery call is 15–30 minutes. No commitment, no pitch — just a conversation about your business and whether we’re the right fit.

Most implementations run $40K–$200K depending on complexity and scope. We’ll give you a realistic range before any contract is signed.

Email us directly